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I took my no Skype-induced anxiety to Quora, where I asked end users of these services the “Why do we panic when things go down?” question. Glen Murphy, design lead for Google Chrome, answered quickly, “Because
it feels like the power going out; you’re suddenly cut off from that
which you find valuable (even if it’s not objectively valuable).”
— Why We Panic When Internet Services Fail
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Posted at 12:10 PM 23 December 2010
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